Policies

Return Policy

For sanitary reasons returns or exchanges on earrings on not accepted.

Refunds + Damages 

If your product arrives damaged or breaks within 60 days of your shipping date I will replace them or refund you. 

All Northern Light Co. earrings are completely handmade meaning each pair is unique and there can be variances from the photos portrayed.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If this occurs please send an email to northernlightcanada@gmail.com.

We do not accept returns on sale items or gift cards.

Shipping Policies 

All items are processed within 1-6 business days. Excluding Pre-Orders and Wholesale Orders. 

FREE SHIPPING OVER $50: Since this option does NOT include a tracking, I am unable to determine its whereabouts. Northern Light Co is not responsible in the event that your order is lost. Lost/stolen orders will NOT be replaced or refunded. 

Tracked Shipping: If you would like tracked shipping please make that selection at checkout. If you suspect your package is lost, please reach out so I can inquire with the shipping provider.

International Orders: Northern Light Co does not ship international at this time.

Please verify all your information is correct before submitting your order. Northern Light Co. is not liable for orders that are undeliverable or delivered to the wrong address because of an error submitted by the purchaser. We will NOT refund or replace the order.

Please fill out the form below to address any Refund or Shipping questions/concerns.